Customer Services & Support
Polarion - at your service!
Polarion also scored with 93% on the total Customer Sentiment scale as well, an area in which "Many established ALM vendors have faltered" say Ovum, an independent IT analyst.
Get Support Now
Before you ask, check out the Resources & Downloads
If you did not find the answer, contact us by:
Software Support and Maintenance Levels
|
Bronze 1 contact eligible to open cases via: |
Silver 2 contacts eligible to open cases via: |
Gold 5 contacts eligible to open cases via: |
 = Access to Customer Service Portal ·
 = Email Support ·
 = Live Chat Support ·
 = Phone Support
| ||
|
* A designated Technical Account Representative is assigned to Silver level customers with a minimum $20,000.00 annual support subscription. |
|
|
+ All features from Bronze |
+ All features from Silver |
|
|
+ All features from Bronze |
||
| All valid maintenance agreements are Bronze unless contractually noted otherwise |
Upgrade to Silver | Upgrade to Gold |
Supported Platforms, Eligibility...
Subscribe for 2 or 3 years and ♥ save up to 20%!
Severity Levels & Response Time
Severity Levels are designed to determine the criticality of a reported customer problem and are a method for escalating certain case.
|
|
|
|
24 h
48 h
48 h
Coverage: 9:00 to 17:00 
Coverage: 9:00 to 17:00 
Coverage: 24h Email Contact
- Remember to check out the Resources & Downloads first
- To manage your support cases use the
Customer Service Portal
Did you know?
You can find most of your answers in Polarion’s Customer Service Portal Knowledge Center?
Did you know?
With Gold Maintenance Level you have direct phone line access to your assigned technical support representative?
Did you know?
You can discuss your problems, get solutions and share your ideas in our community forum?
Did you know?
You have a dedicated Polarion technical contact in your company that might help you with your question before you approach Polarion Support?
Did you know?
With Silver and Gold Maintenance Levels you have dedicated Technical Account Representatives?
Did you know?
As Gold Customer you will get response for Severity 1 cases in 1 hour?
备案号：